Police system in India



POLICE SYSTEM IN INDIA


INTRODUCTION:
The prime and basic function of a well administered State is to maintain law and order and preserve peace among its citizens. Police force has always been an indispensable appendage of State organization in almost all the civil societies of the world. However, with the progress of civilization and development of knowledge, the dimensions of police functions have extended beyond limits.

ORIGIN AND DEVELOPMENT:
It is difficult to trace the history of an organized and legally controlled police system before the British rule in India, but it is also incorrect to mention that the police system in India is a creation of the British. There were security measures in the Harappa Civilization. There were arrangements for internal security for the defence of the city. Kautilya is also known as the father of modern concept of police. Dandaniti propounded by Kautilya in Arthasastra was the science of dealing with the crimes, punishments to be given to criminals.
During British period a police commission was appointed in 1860 to study exhaustively the police needs of the country and government which in turn gave rise to the police act of 1861. Another landmark in the history of Indian Police was the appointment of All India Police Commission in 1902, by Lord Curzon. The Indian Police System and structure as presently organized are essentially based on an Act 131 years old, the Police Act of 1861.

POLICE IN INDIA :
         India is multi-cultural and vast country. Maintaining law and order in world’s largest democratic country is an extremely difficult task. The police personnel provide for the security of people and enforcement of laws of the country. It determines the manner in which democratic decisions are implemented in the country. In view of the growing violence, social conflicts and serious threats of terrorist activities, the role of police is becoming even more important. The assurance of equality and dignity to the weaker sections of the society is also dependent upon the performance of the police.
In India, “the police” is a state subject and its organisation and working is governed by rules and regulations framed by the state governments. These rules and regulations are generally outlined in the Police Manuals of the state police forces. Each State has its separate police force. Despite the diversity of police forces, there is something common amongst them.  This is due to four main reasons:
-        The structure and working of the State Police Forces are governed by the Police Act of 1861, which is applicable in most parts of the country.
-        Major criminal laws, like the Indian Penal Code, the Code of Criminal Procedure, the Indian Evidence Act etc are uniformly applicable to almost all parts of the country.
-        The Indian Police Service (IPS) is an All India Service, which is recruited, trained and managed by the Central Government and which provides the bulk of senior officers to the State Police Forces.
-        The quasi-federal character of the Indian polity, with specific provisions in the Constitution, allows a coordinating and counselling role for the Centre in police matters and even authorizes it to set up certain central police organisations.
According to Article 246 of the Indian Constitution, the Police force is a state subject and not dealt with at central level. Each state government has the responsibility to draw guidelines, rules and regulations for its police force. Though the Constitution of India has mandated ‘Police’ and ‘Public Order’ to be State subjects, there are certain provisions in the Constitution, which empower the Central Government to intervene in some situations or perform special functions in police matters.  It is the duty of the Centre to protect the states against internal disturbances and to ensure that the governance of every state is carried on in accordance with the provisions of the Constitution (Article 355).
As per List 1 of the 7th Schedule, the Parliament has exclusive powers to make laws with respect to:
- the armed forces of the Union, which includes the Central ParaMilitary Forces (Entry 2A);
- the Central Bureau of Intelligence and Investigation (Entry 8);
- the Union agencies and institutions for training of police officers, promotion of special studies or research, scientific and technical assistance in the investigation or detection of crime (Entry 65);
- all-India Services (Entry 70); and
- extension of the powers and jurisdiction of members of one state police force to another with the consent of that state or to outside railway areas (Entry 80).
Thus, Central government under the supervision of Ministry of Home Affairs plays an important role in formulating the policies of the police administration.
The Central Government has established a number of police organizations known as Central Police Organizations (CPOs). The CPOs can be broadly divided into two groups, namely armed police organizations or Central Para-Military Forces (CPMFs) and other central government organizations. CPMFs include Assam Rifles, Border Security Force (BSF), Central Industrial Security Force (CISF), Central Reserve Police Force (CRPF), Indo-Tibetan Border Police (ITBP) and National Security Guards (NSG). Second group of central Police Organizations include Bureau of Police Research and Development (BPR&D), Central Bureau of Investigation (CBI), Directorate of Coordination of Police Wireless (DCPW), Intelligence Bureau (IB), National Crime Records Bureau (NCRB), National Institute of Criminology and Forensic Science (NICFS), and the National Police Academy (NPA).
         An important power with Central Government is the appointment of IPS (Indian Police Services) officers. Section 3 of the All India Services Act, 1951 empowers the central government, after consultation with the state governments, to make rules for the regulation of recruitment and the conditions of service of persons appointed to an all India service including IPS. The senior duty posts are called cadres and generally the cadre posts are filled with IPS officers. The central government periodically re-examines the strength and compositions of each cadre in consultation with state government and makes such alteration therein as it deems fit.

POLICE ORGANISATION UNDER THE CENTRAL GOVERNMENT
               The Central Government determines the selection and condition of service of All India Police Service Officer, whereas the states determine the selection and conditions of all the lower ranks. Home minister is responsible for maintaining of Police Training School and Central Intelligence Department. It is responsible to government of India for police administration. It guides and assists its counterparts in the States on important matters relating to special problem of law and order and criminal administration. It has always a great many important functions to perform, may it be in time of peace or of emergency. It also convenes annual conference of the Inspector General of Police which helps in better coordination of police work. In addition, the Ministry distributes the police medals and national awards every year in recognition of the outstanding police service rendered by the meritorious policemen in the States.
       A few important specialized agencies which the Central Government maintained are as follows:-
  1. Central Forensic Institutes: These institutes are maintained to conduct research and provide scientific aid necessary to detects criminals. These institutes help in combating and preventing organized crimes such as forging of documents, counterfeiting of currency and manufacturing of explosives. West Bengal was the first State to establish the Forensic Science Laboratory in Calcutta in 1953.
  2. Sevologist to the Government of India: It is concerned with analysis, identification, origin and grouping of blood and physiological fluids and helps in investigation of murder, rape, suicide cases.
  3. The Central Finger Print Bureau: The institution which started functioning from 1955 records the finger print slips of all type of criminals including international and interstate criminals. It readily establishes finger print relationship identifies the old offenders. It also organizes advanced training courses in finger print sciences.
  4. The Master of the Mints: These agencies located in Calcutta and Madras and their function is to furnish expert opinion on suspected coins.
  5. The Master Indian Security Printing: The institute furnishes expert opinion and advice which establishes conclusively whether particular bank notes stamps are genuine or not. This helps the police to arrest the criminals in the trade.
  6. The Inspector of Explosives: The country is divided into five circles for the administration with the headquarters at Calcutta, Bombay, Madras, Agra and Gwalior. It has the technical know- how examine the components, sensitivity and nature of explosives used and establish the kinds of criminal offences.
In addition to the above agencies there are other forces/ agencies raised by Union Government to meet the needs of the security of the country both external and internal.

POLICE ORGANISATION UNDER THE STATE GOVERNMENT :
         The police organization in the State is established in the Indian Police Act, 1861 and it is governed by this Act. Under this Act, powers of the top police officers have been defined. Provisions of appointment, dismissal, penalties etc, have been also defined. Police department, in the State is placed under the charge of Home Minister who is usually the Chief Minister or some senior member of the State Cabinet, assisted by the Home Secretary, a senior member of the Indian Administration Services. In a State at the top level of the police establishment is the Director General and Inspector-General of police who is from the cadre of the Indian Police Service. There are Inspector Generals, Deputy Inspectors General and Assistant Inspector General to assist the Director General and Inspector General of Police in smooth functioning. For effective administration purposes, the whole state is divided into various ranges/zones keeping in view the geographical and functional criteria. A zone consists of few districts. District headquarter are the most important police set up in the state. It is headed by the Superintendents of Police. Further, every district is divided into sub-divisions, which are supervised by the assistant Superintendent of Police and Deputy Superintendents of Police. The sub-division is divided into police circles. It is usually under the supervision of an Inspector.
      Police station (thana), if in city, is supervised by an Inspector but otherwise, it is supervised by sub-inspector. The incharge of the thana is called Station House Officer (S.H.O.). He is responsible for the maintenance of law and order, and public tranquility within its jurisdiction. He maintains the records and investigates the crimes too. To assist him, there are Assistant Sub-Inspectors, Head Constables and Constables. In addition to this hierarchical description of police at state level, there are various police segments. These are unarmed police, armed police, railway police, rural police and volunteer police.
The State Police Force is divided into the armed and unarmed police or civil constabulary. The unarmed police as evident from its name are uniformed force but do not carry arms. Its personnel carry a short baton or a lathi in their hands and can be seen usually on beat duties. On the other hand, the armed police do not have daily contact with the public. It lives in cantonments established in each state and is concentrated at a few points. It responds only when situation involving public interest has arisen with the order from the superior officer. A Personnel of the force hardly exercise any individual discretion but usually acts as a group. It does not only have the exclusive duty to quell public disturbances but also serves as guards for government buildings and jails. It is also deployed on security arrangement for public meetings or other similar events which draw a large crowd.

PRINCIPLES OF POLICING :
        There are certain basic principles of policing which are discussed hereinbelow ;
-        To prevent crime and disorder, as an alternative to their repression by military force and severity of legal punishment.
-        To recognise always that the power of the police to fulfil their functions and duties is dependent on public approval of their existence, actions and behaviour and on their ability to secure and maintain public respect.
-        To recognise always that to secure and maintain the respect and approval of the public means also the securing of the willing co-operation of the public in the task of securing observance of laws.
-        To recognise always that the extent to which the co-operation of the public can be secured diminishes proportionately the necessity of the use of physical force and compulsion for achieving police objectives.
-        To seek and preserve public favour, not by pandering to public opinion; but by constantly demonstrating absolutely impartial service to law, in complete independence of policy, and without regard to the justice or injustice of the substance of individual laws, by ready offering of individual service and friendship to all members of the public without regard to their wealth or social standing, by ready exercise of courtesy and friendly good humour; and by ready offering of individual sacrifice in protecting and preserving life.
-        To use physical force only when the exercise of persuasion, advice and warning is found to be insufficient to obtain public co-operation to an extent necessary to secure observance of law or to restore order, and to use only the minimum degree of physical force which is necessary on any particular occasion for achieving a police objective.
-        To maintain at all times a relationship with the public that gives reality to the historic tradition that the police are the public and that the public are the police, the police being only members of the public who are paid to give full time attention to duties which are incumbent on every citizen in the interests of community welfare and existence.
-        To recognise always the need for strict adherence to police-executive functions, and to refrain from even seeming to usurp the powers of the judiciary of avenging individuals or the State, and of authoritatively judging guilt and punishing the guilty.
-        To recognise always that the test of police efficiency is the absence of crime and disorder, and not the visible evidence of police action in dealing with them

LEGAL FUNCTIONS OF POLICE :
-        Obey and execute all orders and warrants lawfully issued by any competent authority;
-        Collect and communicate intelligence affecting the public peace;
-        Prevent commission of offences and public nuisances;
-        Detect and bring offenders to justice; and
-        Apprehend all persons whom he is legally authorised to apprehend and for whose apprehension sufficient ground exists.
-        Promote and preserve public order;
-        Investigate crimes, apprehend the offenders where appropriate and participate in subsequent legal proceedings connected therewith;
-        Identify problems and situations that are likely to result in commission of crimes;
-        Reduce the opportunities for the commission of crimes through preventive patrol and other prescribed police measures;
-        Aid and co-operate with other relevant agencies in implementing the prescribed measures for prevention of crimes;
-        Aid individuals who are in danger of physical harm;
-        Create and maintain a feeling of security in the community;
-        Facilitate orderly movement of people and vehicles;
-        Counsel and resolve conflicts and promote amity;
-        Provide necessary services and afford relief to people in distress situations;
-        Collect intelligence relating to matters affecting public peace and crimes in general including social and economic offences, national integrity and security; and
-        Perform such other duties as may be enjoined on them by law for the time being in force.

POLICE REFORMS :
Police reforms has been on the agenda of Governments almost since independence but  even after more than 70 years,  the police is seen as selectively efficient, unsympathetic to the under privileged. In this regard, one needs to note that the basic framework for policing in India was made way back in 1861, with little changes thereafter, whereas the society has undergone dramatic changes, especially in the post independence times. The public expectations from police have multiplied and newer forms of crime have surfaced. The policing system needs to be reformed to be in tune with present day scenario and upgraded to effectively deal with the crime and criminals, uphold human rights and safeguard the legitimate interests of one and all.
         Various Committees/Commissions in the past have made a number of important recommendations regarding police reforms.  Notable amongst these are those made by the National Police Commission (1978-82); the Padmanabhaiah Committee on restructuring of Police (2000); and the Malimath Committee on reforms in Criminal Justice System (2002-03).  Yet another Committee, headed by Shri Ribero, was constituted in 1998, on the directions of the Supreme Court of India, to review action taken by the Central Government/State Governments/UT Administrations in this regard, and to suggest ways and means for implementing the pending recommendations of the above Commission.
“Police” being a State subject in the seventh schedule to the Constitution of India, it is primarily the State Governments who have to implement the various police reforms measures.  The Centre has been making consistent efforts to persuade the States from time to time to bring the requisite reforms in the Police administration to meet the expectations of the people.
         In this regard, the recommendations of the various Committees/Commissions were sent to the State Governments/UT Administrations for taking necessary action. Successive Union Home Ministers have been addressing the Chief Ministers/Administrators of States/UTs in this regard.
Some important recommendations :
(I) improving professional standards of performance in urban as well rural police stations,
(II) emphasizing the internal security role of the police,
(III) addressing the problems of recruitment, training, career progression and service conditions of police personnel,
(IV) tackling complaints against the police with regard to non-registration of crime, arrests, etc. and 
(V) insulating police machinery from extraneous influences.
To ensure an efficient, responsive and professional police service, the recommendations have sought dedicated staff for crime investigation; and distinct cadre for Civil police vis-à-vis Armed Police, Accountability, both for their performance and their conduct, to provide better service conditions to the police personnel including rationalising their working hours, one day off in each week, or compensatory benefits in lieu, creation of a Police Welfare Bureau to take care, housing, and legal facilities for police personnel as well as financial security for the next of kin of those dying in service and special allowances to officers posted in special wings commensurate with the risk involved. 

LEGISLATIVE TRENDS :
The legislative changes include, enactment of the organized Crimes Act, a single police act for the country, moving Police to the Concurrent List, declaration of Crimes, measures regarding registration of crimes, statutory backing for the CBI, Commissionerate system for large areas, revival and strengthening of the beat constable system and some changes in criminal procedure and evidence systems. 
With respect to Organized Crimes, India is a signatory to the UN Convention against Transnational Organized Crimes. But as on date, India does not have a central legislation to tackle such crimes. Only Maharashtra has the MCOCA Act which has been adopted by some other states. In times of rising cases of money laundering; arms, drugs and human trafficking; expanding terror networks, etc, there is an urgent need to have a Central law to regulate the same.
It is needless to reiterate that safe and secure environment is a basic need to sustain economic progress of the country. And the first step towards that direction is amending the colonial police regime in the country. The British had enacted the Police Act, 1861 for the entire country. Now, each state has come up with its own laws where basic features differ. Some of these laws have even been challenged in court on grounds of unconstitutionality. This is an anomalous situation. To have uniformity in basic features which are in tune with the present, experts suggest that Article 252 can be relied on to have a single police law if two or more states consent. Based on this, states can adopted their laws as per local situations. In this respect, the Model Police Act was prepared in 2006 which has now been revised to a Model Police Bill 2015.
Another area of concern is the growing threats to internal security, terrorism due to which policing only by the state without Central support will be difficult. Very often, instances like inter-state disputes, communal riots, clashes between different castes and mela duties demand the services of the Central Armed Police Force. As mentioned above, under the Constitutional framework, police and public order come within the exclusive jurisdiction of the State Government. The duty of the Union Government is to provide armed and para-military forces when needed and to ensure that the executive power of every state be so exercised as to ensure compliance with the laws made by Parliament and any existing laws which apply in that state. It is often argued that these challenges will be resolved better if “police” and “public order” are shifted from the State List in the VIIth Schedule of the Constitution to the Concurrent List. This can also be done by amending entry 3 in the Concurrent List formalising what is actually happening on the ground. The need for inclusion of Public Order in Concurrent list stems from significance of public order for national security, economic development and legitimacy of the state.  Generally, the Union Government is unable to intervene in cases of flouting of public order at a state level unless the state seeks assistance. This, it is has been observed, often snowball into a national crisis which then has to be addressed through the extreme emergency provisions. It is therefore argued that by including “Public Order” in the Concurrent List of the Constitution, the Union Government can play a more proactive role in curbing violation of public order at a nascent stage. Another reason supporting the shift of public order to the Concurrent List is the rapid increase in inter-state crimes. Tackling these in the present framework is slightly challenging since all states have varied legal and administrative framework. In light of the rapid growth in internet, communication and mobile technologies, organised crimes and terrorism can be best tackled through a unified legal, administrative and operational framework for the police forces across the nation. This can be accomplished only by empowering the Union Government to also regulate public order. But this would require a Constitutional Amendment which could be difficult. Instead, the Centre can declare certain crimes as State Crimes.

JUDICIAL APPROACHES :
       There are number of cases which discuss functioning and betterment of police machinery for the sake of brevity only few judgments are discussed hereinbelow;
-        STATE OF HARYANA V BHAJAN LAL & OTHERS AIR 1992 SC 604
A First Information Report was registered by the Haryana Police against Bhajan Lal, on a complaint by a private person that he possessed assets disproportionate to his known sources of income. Bhajan Lal - Union Minister and former Chief Minister of Haryana - went to the High Court asking for the FIR to be cancelled, saying that it was registered because of the political rivalry that existed between Devi Lal, the existing Chief Minister of Haryana and him.  The High Court ordered cancellation of the FIR and all proceedings undertaken on its behalf, on the ground that the allegations did not make up a cognizable offence to start a lawful investigation. The State of Haryana appealed to the Supreme Court against the order of the High Court.
Supreme Court Observations -
The Supreme Court said that the order of the High Court cancelling the FIR was bad both in law and on the facts. They asserted that everyone, whether individually or collectively, must abide by the law and even the judiciary cannot interfere with the investigation process unless police officers improperly and illegally exercise their investigatory powers. However, the Supreme Court cautioned that where a police officer transgresses the circumscribed limits and causes serious prejudice to the personal liberty and the property of a citizen, courts will step in and issue appropriate orders.  Section 154 (1) of the Code of Criminal Procedure, 1973 [CrPC] says that if any information disclosing a cognizable offence is given at the police station, the officer in charge must register it. The Supreme Court asserted that it is not open to the police to question the reasonableness or credibility of the information at this stage. An FIR should be registered immediately and even before proceeding with a preliminary investigation. 
The Court also commented on Section 157 CrPC which says that two conditions must be satisfied before a police officer starts an investigation: 
(i) S/he should have reason to suspect the commission of a cognizable offence.
(ii) S/he should satisfy her/himself about the credibility of the information.
-        An FIR must be registered as soon as information about a cognizable offence is received.  
-        Before starting an investigation, police officers should make a rational inference that a cognizable offence has been committed. The inference should be made solely on the basis of facts mentioned in the FIR.
-        Courts will not as a rule interfere in the investigation process except in the following circumstances when the High Court can cancel the FIR and other proceedings carried out by the police;  
         i)       Where the allegations in the FIR do not constitute any cognizable offence or justify an investigation by the police,
ii) Where the allegations made in the FIR and the evidence collected by the police in support of the allegations do not point towards the guilt of the accused,
iii) Where investigation has been carried out by the police in a non-cognizable offence without the order of a magistrate,
iv) Where the CrPC or any other law expressly prohibits carrying out criminal proceedings against the accused,
v) Where criminal proceedings have been started with dishonest intent to take revenge from the accused. 
         Non-registration of First Information Reports [FIR] is one of the most serious, frequent and common grievances against the police. This problem is compounded when the person against whom a complaint is made is rich and powerful. Article 14 of the Constitution guarantees to all persons equality before the law and equal protection of the laws within the territory of India. Police officers must register an FIR immediately on receiving information about a cognizable offence. Persons  aggrieved by non-registration of FIR can approach the District Superintendent of Police8 or the concerned Magistrate to get their complaints registered. Alternatively complaints in this regard can also be filed before the National or concerned State Human Rights Commission.  
-       PEOPLES UNION FOR CIVIL LIBERTIES [PUCL] V UNION OF INDIA AND ANOTHER AIR 1997 SC 568
                The right to have a telephone conservation in the privacy of ones home or office is part of the Right to Life and Personal Liberty enshrined in Article 21 of the Constitution, which cannot be curtailed except according to the procedure established by law. The Supreme Court asserted that telephone tapping amounts to an invasion of privacy in violation of this core right.  
-       JOGINDER KUMAR V STATE OF U.P AND OTHERS 1994 SCC 260
Arrests are not be made in a routine manner. The officer making the arrest must be able to justify its necessity on the basis of some preliminary investigation.
An arrested person should be allowed to inform a friend or relative about the arrest and where s/he is being held. The arresting officer must inform the arrested person when s/he is brought to the police station of this right and is required to make an entry in the diary as to who was informed. 
It is the duty of the magistrate before whom the arrested person is produced to satisfy her/himself that the above requirements have been complied with.
-       SHEELA BARSE V STATE OF MAHARASHTRA 1983 SCC 96
Female suspects must be kept in separate lock-ups under the supervision of female constables. Interrogation of females must be carried out in the presence of female policepersons. A person arrested without a warrant must be immediately informed about the grounds of arrest and the right to obtain bail. As soon as an arrest is made, the police should obtain from the arrested person, the name of a relative or friend whom s/he would like to be informed about the arrest. The relative or friend must then be informed by the police. The police must inform the nearest Legal Aid Committee as soon as an arrest is made and the person is taken to the lock-up. The Legal Aid Committee should take immediate steps to provide legal assistance to the arrested person at State cost, provided such person is willing to accept legal assistance. The magistrate before whom an arrested person is produced shall inquire from the arrested person whether s/he has any complaints against torture and maltreatment in police custody. The magistrate shall also inform such person of her/his right to be medically examined.

GUIDELINES :
1. The police must bear faithful allegiance to the Constitution of India and respect and uphold the rights of the citizens as guaranteed by it. 
2. The police should not question the propriety or necessity of any law duly enacted. They should enforce the law firmly and impartially, without fear or favour, malice or vindictiveness. 
3. The police should recognise and respect the limitations of their powers and functions. They should not usurp or even seem to usurp the functions of the judiciary and sit in judgement on cases to avenge individuals and punish the guilty. 
4. In securing the observance of law or in maintaining order, the police should as far as practicable, use the methods of persuasion, advice and warning. When the application of force becomes inevitable, only the irreducible minimum of force required in the circumstances should be used. 
5. The prime duty of the police is to prevent crime and disorder and the police must recognise that the test of their efficiency is the absence of both and not the visible evidence of police action in dealing with them. 
6. The police must recognise that they are members of the public, with the only difference that in the interest of the society and on its behalf they are employed to give full time attention to duties which are normally incumbent on every citizen to perform. 
7. The police should realise that the efficient performance of their duties will be dependent on the extent of ready cooperation that they receive from the public. This, in turn, will depend on their ability to secure public approval of their conduct and actions and to earn and retain public respect and confidence. 
8. The police should always keep the welfare of the people in mind and be sympathetic and considerate towards them. They should always be ready to offer individual service and friendship and render necessary assistance to all without regard to their wealth and / or social standing. 
9. The police should always place duty before self, should maintain calm in the face of danger, scorn or ridicule and should be ready to sacrifice their lives in protecting those of others. 
10. The police should always be courteous and well-mannered; they should be dependable and impartial; they should possess dignity and courage; and should cultivate character and the trust of the people. 
11. Integrity of the highest order is the fundamental basis of the prestige of the police. Recognising this, the police must keep their private lives scrupulously clean, develop self-restraint and be truthful and honest in thought and deed, in both personal and official life, so that the public may regard them as exemplary citizens. 
12. The police should recognise that their full utility to the State is best ensured only by maintaining a high standard of discipline, faithful performance of duties in accordance with law and implicit obedience to the lawful directions of commanding ranks and absolute loyalty to the force and by keeping themselves in the state of constant training and preparedness. 
13. As members of a secular, democratic state, the police should strive continually to rise above personal prejudices and promote harmony and the spirit of common brotherhood amongst all the people of India, transcending religious, linguistic or sectional diversities and to renounce practices derogatory to the dignity of women and disadvantaged sections of society

-       NATIONAL HUMAN RIGHTS COMMISSION [NHRC] GUIDELINES ON POLICE  PUBLIC RELATIONS dated 22.12.1999.
         National Human Rights Commission guidelines on police-public relations are of particular relevance to officers at the cutting edge level, i.e those who are posted at police stations. These guidelines have been communicated to all chief secretaries and police chiefs. They are in an invaluable aid for police officers to perform their duties in a manner compatible with prevailing human rights standards. 
 -       The number should be dedicated to public use and installed in the Police Control Room/Police Station/ Sub-Divisional Office.
-        The number should be toll free within the state, enabling people from remote parts or interiors of districts to access it.
-        Callers should not be compelled to reveal their identity. They may be given a code number to identify themselves to know the result of the investigation.
-        Callers should be rewarded for their public-spirited service by issuing commendation certificates if the information results in detection of crimes.
 -       Registration of offences and information about progress in investigation 
         Transparency in the investigation process must be maintained. The Commission has stressed that complainants must have access to information about their cases.
A First Information Report [FIR] should be registered promptly on receiving a complaint about a cognizable offence.
 A copy of the FIR should be given to the complainant and an entry about this should be made in the First Case Diary.
If the complaint does not make out a cognizable offence, the police should explain to the complainant, the reasons why the complaint cannot be registered.
If investigation is not completed within three months of the FIR being registered, the complainant should be informed in writing giving specific reasons for the delay. 
Proof of having informed the complainant [postal acknowledgement or written acknowledgement] about reasons for the delay in investigation should be kept on the Case Diary file. 
If investigation is not completed within six months of registering the FIR, the complainant should be informed again in writing about the reasons for noncompletion of investigation, and the acknowledgement should be kept on the Case Diary file. 
If the investigation is not completed within one year, a more detailed intimation [memo] should be prepared by the investigating officer giving reasons for the delay to the complainant. The intimation should be endorsed by a gazetted officer who directly supervises the work of the investigating officer. The gazetted officer should personally verify the reasons for delay given by the investigating officer. A record of the intimation and its acknowledgement by the complainant should be kept on the Case Diary file.   
The complainant should be informed once the investigation is completed and a charge-sheet is filed before the court. A copy of the charge-sheet should be given to the complainant by the police. In case the complainant is not available for some reason, her/his family should be informed. 
-        Meeting of Station House Officers with the Public 
         In order to strengthen police-public relations, Station House Officers [SHO] must hold regular monthly meetings in areas falling under their jurisdiction. This will enable people to voice their grievances to the SHO. It will also give the police an opportunity to inform people about law and order issues and enlist their cooperation in maintaining peace and preventing crime. The Commission has advocated that senior officers should also take part in these meetings along-with Station House Officers. 
In a democratic nation, peoples participation in governance is of utmost importance. As a vital component of the governmental machinery, the police too, are under an obligation to take into account community aspirations and tailor policing to serve the community needs best. Transparency and openness in functioning are excellent ways to break barriers and engage in people-oriented policing. 
To conclude it can be said that, police force has always been playing an important of State organization in almost all the civil societies of the world. Only the persons of proven ability and those having thorough knowledge of local region should be recruited in the police force so that they could tackle the problem of law enforcement efficiently. However, now it is assumed that the role of a social service organization in the modern welfare states and has no longer remained a mere watch dog agency.  



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